CIVIC PROGRESS PARTY (CIPA) SERVICE CHARTER

1. Introduction

This Service Charter is a public statement of our commitment to provide high-quality, transparent, and professional services to our members and the general public. It outlines what we do, the standards you can expect, and how you can hold us accountable as we work toward a just and prosperous Kenya.

2. Vision and Mission

  • Vision: A modern, industrialized, and thriving Kenya where every citizen enjoys equitable social, economic, and democratic rights.
  • Mission: To create a socially empowered and democratic Kenya where every individual and community thrives through inclusive governance and collective progress.

3. Core Values (The “Uwazi, Umakini na Maendeleo” Standard)

We are guided by the following principles in every service we provide:

  • Transparency (Uwazi): We operate with openness and honesty in all financial and political dealings.
  • Precision (Umakini): We lead with careful, ethical, and evidence-based decision-making.
  • Progress (Maendeleo): We are committed to policies that drive tangible development for every Kenyan.
  • Equity and Inclusivity: We ensure fair access for all, particularly women, youth, and persons with disabilities.

4. Our Service Commitment to You

In the spirit of Citizen-Centered Governance, CIPA commits to:

  • Accessibility: Decentralizing our services through 27 county liaison offices to ensure every region is served.
  • Integrity: Upholding a zero-tolerance policy toward corruption and protecting public interest over private gain.
  • Responsiveness: Establishing clear feedback mechanisms to ensure your voice shapes our policy and decision-making.

5. Service Delivery Standards

ServiceStandard/Timeline
Membership RegistrationInstant digital onboarding via the CIPA Web Portal.
Verification of StatusReal-time verification through the integrated IPPMS/ORPP records.
Inquiries & InformationResponse to emails/calls within 24–48 working hours.
Dispute ResolutionFair hearing provided by the Disciplinary Committee following Natural Justice principles.
Access to DocumentsManifesto, Constitution, and annual reports available 24/7 on our website.
Financial TransparencyAnnual audited reports submitted to the ORPP and made available to members.

6. Your Rights as a Member

  • To participate in party activities and decision-making processes.
  • To seek elective office through a fair and transparent nomination process.
  • To be treated with dignity, regardless of your background or socio-economic status.

7. Your Responsibilities

  • To uphold the CIPA Constitution and the Constitution of Kenya.
  • To promote the party’s ideology of progressive democracy and national unity.
  • To engage in constructive feedback and respect the rights of other members.

8. Feedback and Redress

If our service does not meet these standards, or if you have suggestions for improvement, please contact us:

  • Physical Office: Nyamira Plaza Building, 2nd Floor, Near KWFT Bank, Nyamira.
  • Email: civicprogressparty@gmail.com.
  • Phone: +254 724 711 244.
  • Website: www.civicprogress.co.ke.